Rockets and Rainbows

Frequently Asked Questions

How long does delivery take?

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All of our items are sent within 10 working days via Royal Mail 2nd class postage. If you require an item faster, please don't hesitate to drop us a message using the contact form and we will get back to you as soon as we can. Please note, that during busy periods our delivery can take an extra few days.

I'd like a design that is currently not on your website

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If you have a custom order, please use either the contact form or email us at rocketsandrainbowss@yahoo.com and we will do our best to get you that perfect design

What is fiver friday?

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Sometimes we run fiver friday promotions where certain designs are just £5 for children t-shirts. Occasionally this is only on our Facebook so don't forget to follow us there to keep updated!

What are your sizes like?

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Our sizes tend to run a little on the big side for the t-shirts, but tend to advise that going bigger is better than smaller but If you have a question surrounding sizing just drop us a message.

Can I get a refund if the item doesn't fit?

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We will happily refund any non-personalised items that are returned to us unworn and in their original packing up to 14 days after your order has been received. 


We are sorry, but we do not offer refunds on personalised items. 

What do I do if my item does not arrive?

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Every item requires a signature so if your order doesn't arrive within a reasonable timeframe, please don't hesitate to contact us and we will check the progress of your order.

PRODUCT CAre information

The quality of our products is of the upmost important to us! For them to stay in the best condition we advise not to tumble dry any of our items or apply directly to heat ( i.e - near an iron or a radiator). Applying heat would lift the vinyl and erode the glue. We can not be held responsible for any items where the vinyl lifts due to heat been applied after our pressing process. If you have any concerns please send us a message before washing.

Any concerns or questions?

Please don't hesitate to contact us using the contact form, which you can find on the home page and we will endeavour to get back to you within 24 hours. Please keep in mind we are both working mums so sometimes responding may take a little longer, but don't worry, you haven't been forgotten about!

Happy shopping!